Frequently Asked Questions (FAQ)

Yes, you can return it within 30 days of delivery. Return shipping costs are covered by the customer.

Click the dedicated link and follow the step-by-step instructions.

Once the returned item is received and verified in our warehouse, the refund will be issued within 3–4 days.

Yes! Contact us – if the order hasn't been shipped yet, we'll cancel and refund it immediately.

If paid by cash on delivery, we’ll ask for your bank details. Otherwise, it’ll be refunded to your original payment method.

You’ll receive full instructions. If our courier handles pickup, just pack the product carefully.

Include the product and the delivery note. If you’ve lost it, write the order number and your full name.

Yes! Sign up and accept marketing emails to receive a discount coupon by email.

During checkout, enter the code in the 'discount code' field and click 'apply'.

Yes, you can complete the order as a guest.

Click the registration link and fill in your details.

If you can add it to the cart, it’s in stock. Otherwise, you’ll see 'notify me when available'.

Absolutely. Your order includes the original case, cleaning cloth, and brand authenticity certificate.

Yes, once shipped, you'll receive an email with all tracking information.

Standard: shipped within 2 days and delivered in 2 more. Express: delivery on the next working day.

It depends on your area. We use GLS, BRT, DHL, and TNT. You can leave a note during checkout.

Yes, we use HTTPS and encrypted transactions. Your data is safe and never stored.

Yes, via cash on delivery. A small extra fee will be shown at checkout.

Yes, with PayPal in 3 installments, Scalapay, or Klarna – subject to approval.

Once we receive payment confirmation from our accounting team. Timing depends on your bank.